• SupportAssist for Business PCs


    • SupportAssist1 is Dell’s smart technology that keeps PCs running at their best.

      Manage your entire fleet with the confidence to take action anytime, anywhere. With ProSupport, gain visibility into the health of your Dell fleet based on telemetry-driven insights. ProSupport Plus unlocks our differentiating technology that uses machine learning to remotely pinpoint and resolve developing issues from a single dashboard and allows you to customize the way you do IT.

    • Key Benefits

      • Evaluate and act on the health of your fleet of Dell PCs from a single dashboard in TechDirect
      • Pinpoint and resolve issues remotely
      • Optimize devices based on AI-driven performance trends
      • Customize and automate the way you deliver remote solutions to your Dell fleet

    • SupportAssist for Business PCs Details


    • What We Offer Purpose Benefits What You Get

      SupportAssist for business PCs – IT Managed on Dell PCs with Windows OS

       

      Deploy with TechDirect

       

       

       

      IT Managers deploy and manage SupportAssist to see across your Dell fleet in one, centralized place.

       

      • Accelerate resolution with proactive support
      • Predict issues before they become costly downtime for your business
      • Take remote action to support a single PC or across all your PCs
      • Gain insight into the health of your fleet with early indication of PC performance issues
      • Easily manage assets and alerts in TechDirect
      • Proactive, automated case creation
      • Predictive issue detection for failure prevention
      • Remotely triggered optimization, BIOS and drivers updates and viruses and malware removal

      SupportAssist for business PCs – IT Managed on Dell Latitude with Chrome OS

       

      Deployment Guide for Chrome OS

      IT Managers deploy and manage Latitude 5400 Chromebook Enterprise and Dell Latitude 5300 2-in-1 Chromebook Enterprise devices in TechDirect3.

       

      • Accelerate resolution with proactive support4
      • Predict issues before they become costly downtime for your business5
      • Easily manage assets and alerts in TechDirect
      • Proactive, automated case creation
      • Predictive issue detection for battery
      • Pre-OS hardware diagnostics

      SupportAssist for business PCs - User Managed on Dell PCs with Windows OS 

       

      SupportAssist User Managed Download

       

      If you do not have an IT team, employees can use SupportAssist on their PC. Alerts, update recommendations and PC optimizations will be seen by the end user. 
      • Automate your support to keep your PC running at its best
      • Resolve issues quickly with proactive support
      • Predict issues before they become problems and cause downtime
      • Critical updates provided by Dell
      • Optimized PC performance
      • Proactive issue detection, automated notification and case creation
      • Automated removal of viruses and malware
    • ProSupport Suite for PCs with SupportAssist

      ProSupport Suite for PCs with SupportAssist

      Up to 6x faster time to resolution of a failed hard drive than the competition2

    • ProSupport Plus with SupportAssist is the only support service to provide:

    • With telemetry insights at your fingertips, you can quickly access the data you need to make better, informed decisions for the future and get ahead of issues before they cause downtime, loss in productivity or cause an employee to reach out in distress.

      Victor Lopez, Director, Global Technology Product Manager (CSG) Dell
    • RESOURCES

      More information on SupportAssist for Business PCs


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      Getting Started Guide

      Learn more about the benefits of SupportAssist
      for business PCs and how to take the steps to
      get connected today.

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      User Guide

      Review the user guide for SupportAssist set-up information.

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      SupportAssist Community

      Ask questions on the SupportAssist user forum. 

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      White Paper

      Learn more about how SupportAssist securely monitors Dell PCs

    • Related Offers


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      ProSupport Suite for PCs

      The most complete support service, it combines priority access to expert support, accidental damage repair and proactive monitoring for issue prevention and resolution.

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      TechDirect

      Easily manage support cases and in-warranty parts dispatches.

  • Questions?
    We're here to help.
    From offering expert advice to solving complex problems, we've got you covered.
    • 1SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans. Not available on Linux, Windows RT, Android, Ubuntu or select Chrome based products.

      2 Based on a Principled Technologies report, “Diagnose and resolve a hard drive issue in less time with Dell ProSupport Plus” May 2020. Testing commissioned by Dell, conducted in the United States.  Actual results may vary. Full report: http://facts.pt/ddv0ne9

      3You will be required to enable SupportAssist in the Google Admin console with a Google Chrome Enterprise Upgrade License.

      4SupportAssist for Chrome OS proactively alerts Dell to: operating system issues, failures of hard drives, batteries, memory and internal cables

      5SupportAssist for Chrome OS predictive issue detection includes battery

      6Based on Dell analysis, August 2021.