MyService360: Data Visualization and Analytics | Dell Technologies Algeria

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MyService360

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- MyService360 is your one-stop-shop for services information. Get personalized data and actionable insights for your entire environment or a single product.
  
  Companies investing in digital transformation need an online experience that simplifies support, saves time and helps them plan the future. From complex global environments to individual systems, MyService360 takes the guesswork out of the enterprise service experience. With immersive 360 degree data visualizations and analytics across your datacenter, and an end-to-end service history for Dell EMC products, MyService360 provides actionable intelligence on what matters most to your IT team.
  
  Watch MyService360 Video
- MyService360 Key Benefits
  
  Real-time, critical incidents and risks with a proactive heads-up display
  
  Clear, prescriptive recommendations for simplified action and planning
  
  Historical trends and data analytics to optimize your Dell EMC support experience
  
  Manage services health for Dell EMC data protection, storage and converged systems

Purpose

MyService360 is a personalized, cloud-based dashboard that simplifies complex data sets for service and support across your Dell EMC environment into actionable intelligence.

Personalized views by team member

Real-time, self-service actions

On-demand reporting and analytics

Benefits

IT staff are empowered to take control of their enterprise service experience. Get insights into critical events, daily priorities and proactive actions. Access the data to plan your future.

Identify and resolve issues faster

Shift focus to optimization

Maximize IT investments

What You Get

With 360 degree data visualizations of your global install base, MyService360 helps you easily assess and manage the services health of your environment.

Service health and risk scoring

Incident management and trends

Code level recommendations

- Customer Story: Dell EMC Services
  
  MyService360: Connecting Draper to a modern customer experience
  
  Draper leverages Dell EMC Services to help support infrastructure for critical R&D operations. They have unlocked a richer online experience through MyService360 with Secure Remote Services. This secure, bi-directional remote connection between Dell EMC products and customer support informs analytics-based recommendations, while also detecting potential issues and initiating remote resolution.
  
  Watch Dell EMC Services for Draper Video

97%

97% of customers easily gained insight into the wellness of their global environment¹

43%

Up to 43% time savings with aggregated views and actionable services data²

73%

With Secure Remote Services, customers avoid and resolve issues up to 73% faster³

- MyService360 has definitely helped us to be more proactive because we can see everything that’s going on in our environment. It is really easy to use, very intuitive.
  
  ROBERTO HURTADO, ENTERPRISE STORAGE ENGINEER

- RESOURCES
  
  Valuable resources, insights and information
- Access MyService360 Dashboard
  
  MyService360 is available free of charge for registered users in Dell EMC Online Support. Easily personalize your view and get data-driven insights for systems you manage.
  
  Visit knowledge center
- Get Connected to MyService360
  
  Enable advanced data capabilities and reporting through MyService360 with Secure Remote Services.
  
  Install Secure Remote Services
- ProSupport Plus Reporting
  
  With ProSupport Plus services, enjoy on-demand access and export data on incidents, contracts and software upgrades.
  
  Learn about reporting
- Gateway and cluster management
  
  Learn more about the enhanced connectivity management experience for gateways and clusters within MyService360
  
  Read overview

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- ¹Based on a 2017 survey of select group of global account managed customers.
  
  ²In a 2017 survey of global account managed customers, customers experience an average 43% time savings using MyService360 compared to the previous online experience.
  
  ³Based on a July 2017 internal analysis of Support Requests closed in 2016, Support Requests created by Secure Remote Services were resolved up to 73% faster than other cases. Actual results may vary.