Managed workplace services optimize the value of your technology investment
Taking on the IT operations that constrain your ability to innovate for your business, Dell Technologies Services offers end to end capabilities for managed workplace services built on best practices, tools and technologies, and experts who are continually trained as technology evolves – so you get the most out of your IT investment.
ProManage includes managed workplace service capabilities to keep device health and performance in top shape, respond to end user problems and requests, and monitor your workplace infrastructure, all the while securing data, devices and identities against potential threats. And, we can help you take full advantage of the latest Microsoft 365 collaboration capabilities such as those in Teams.
Many of the world’s largest enterprise rely on Dell Technologies for IT operations management, and so can you. We bring expertise in key technologies and the scale required for investments in automation, and we are committed to your success.
Dell ProManage Modular Capabilities
IT Service Desk
End user support, how and when they need it.
ProManage service experts become an extension of your IT department, taking care of the day-to-day support tasks.
- 24x7 remote IT service desk provides expert help
- Support available through an online IT service platform
- Streamlined process resolves hardware and software issues quickly
DEVICE MANAGEMENT WITH MICROSOFT ENDPOINT MANAGER
Proactive device monitoring, updating and optimizing for the end-user environment.
Modern security and device management using Intune through the cloud with Azure.
- Monitor device health, performance and application usage
- Management of Windows 10 as a Service updates
- End user devices are well protected with Microsoft Zero Trust technology
Microsoft 365 Management Services
Enhance collaboration and productivity with expert Microsoft Office 365 management and support.
Let us handle monitoring and problem resolution as well as service requests for administrative and workload tasks.
- Proactive planning, management, monitoring, reporting
- Microsoft 365 administered to best fit your workplace
- Have confidence that your data, users and apps are secure
MANAGED SERVICES FOR NETWORK AND INFRASTRUCTURE
Ensure high availability and performance for your server, storage and network resources.
We handle day-to-day management and keep you informed about issues, activity and performance.
- Comprehensive set of monitoring & alerting services
- Device configuration management and changes
- Dashboard displays ticket volumes, critical outages, SLA attainment, more
Managed Detection and Response
Detect, investigate, and respond to advanced threats across your IT environment.
Leveraging Secureworks® Taegis™ XDR security analytics platform and our security expertise, we help secure your environment across endpoints, network, and cloud.
- 24x7 advanced threat detection and investigations
- Threat response actions performed by certified security experts
- Continuously updated threat intelligence helps you stay ahead of new threats
Additional Managed Services Solutions
PROMANAGE FOR END USERS
Provide end users 24x7 support and keep their devices running at optimal performance.
An integrated solution that includes a remote service desk along with device management with VMware Workspace ONE.
- 24x7 remote service desk provides hardware and software support for end users
- Automated monitoring and proactive management of multi-vendor systems
- Multiple layers of protection that help defend against security risks
CLIENT MANAGED SERVICES
Inspire employees with the technology they want and the support they need when they need it.
Tailored end-to-end lifecycle management and end user solutions that enrich the technology experience and maximize technology value.
- A modern end user experience on any device, anytime, anywhere
- Lifecycle depot services for Dell and other hardware providers
- Decades of experience in end user support and lifecycle services