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    MyService360

    • MyService360 is your one-stop-shop for services information. Get personalized data and actionable insights for your entire environment or a single product.

      Companies investing in digital transformation need an online experience that simplifies support, saves time and helps them plan the future. From complex global environments to individual systems, MyService360 takes the guesswork out of the enterprise service experience. With immersive 360 degree data visualizations and analytics across your datacenter, and an end-to-end service history for Dell EMC products, MyService360 provides actionable intelligence on what matters most to your IT team.

    • MyService360 Key Benefits

      • Real-time, critical incidents and risks with a proactive heads-up display
      • Clear, prescriptive recommendations for simplified action and planning
      • Historical trends and data analytics to optimize your Dell EMC support experience
      • Manage services health for Dell EMC data protection, storage and converged systems
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      Purpose

      MyService360 is a personalized, cloud-based dashboard that simplifies complex data sets for service and support across your Dell EMC environment into actionable intelligence.

      • Personalized views by team member
      • Real-time, self-service actions
      • On-demand reporting and analytics
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      Benefits

      IT staff are empowered to take control of their enterprise service experience. Get insights into critical events, daily priorities and proactive actions. Access the data to plan your future.

      • Identify and resolve issues faster
      • Shift focus to optimization
      • Maximize IT investments
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      What You Get

      With 360 degree data visualizations of your global install base, MyService360 helps you easily assess and manage the services health of your environment.

      • Service health and risk scoring
      • Incident management and trends
      • Code level recommendations

    • Customer Story: Dell EMC Services

      MyService360: Connecting Draper to a modern customer experience

      Draper leverages Dell EMC Services to help support infrastructure for critical R&D operations. They have unlocked a richer online experience through MyService360 with Secure Remote Services. This secure, bi-directional remote connection between Dell EMC products and customer support informs analytics-based recommendations, while also detecting potential issues and initiating remote resolution.

    • 97%

      97% of customers easily gained insight into  the wellness of their global environment1

    • 43%

      Up to 43% time savings with aggregated views and actionable services data2

    • 73%

      With Secure Remote Services, customers avoid and resolve issues up to 73% faster3

    • MyService360 has definitely helped us to be more proactive because we can see everything that’s going on in our environment. It is really easy to use, very intuitive.

      ROBERTO HURTADO, ENTERPRISE STORAGE ENGINEER

    • Related Services and Technologies for MyService360

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      Support and Deployment Technologies

      Dell EMC support technologies with AI and predictive analytics help maximize productivity and optimize systems. Leverage our deployment technologies to accelerate your technology adoption.

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      Secure Remote Services

      Avoid problems and resolve issues faster with a secure, two-way connection between Dell EMC products and customer support.

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      ProSupport Plus

      ProSupport Plus is a complete support service combining expert support, accidental damage repair, and the ability to fix issues before they occur.

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      CloudIQ

      Easily monitor, analyze, and troubleshoot your storage environment from anywhere.

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    • 1Based on a 2017 survey of select group of global account managed customers.

      2In a 2017 survey of global account managed customers, customers experience an average 43% time savings using MyService360 compared to the previous online experience.

      3Based on a July 2017 internal analysis of Support Requests closed in 2016, Support Requests created by Secure Remote Services were resolved up to 73% faster than other cases.­ Actual results may vary.